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Hiring on Accounts Manager Key Responsibilities Own overall relationship with assigned clients, which includes: satisfaction, ensuring retention, and expanding their services. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Work to identify and develop upsell opportunities within identified customers Develop and maintain a quality pipeline of services opportunities within identified customers Work to achieve aggressive sales quotas within identified customers Advocate customer needs/issues cross-departmentally; Identify and provide feedback into new future service offerings Own and manage account escalations through to resolution and prevention Own customer contract renewals and all contract issues e.g. billing, and overage charge queries Act as a liaison between the client and other UnitedLayer teams, including Engineering, Technical Services and the product teams as required over the lifecycle of the client s contract into renewal Location: Chennai Salary: 25-30k Exp: 2-3 YRS With regards infohrmadhu23@gmail.com HR-MADHU 9500574819
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