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Customise and automate any customer service or approval process with drag-and-drop simplicity using Workflow. Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them. Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone. Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.
To know more about Salesforce Service Cloud, contact PositiveEdge now.
More details Click here: https://www.positiveedge.net/salesforce-service-cloud.php Email address: info@positiveedge.net
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