An outsourced contact center is a third-party service provider that handles customer interactions on behalf of businesses. These centers offer a range of services, including customer support, sales, and technical assistance. Outsourcing contact center operations can reduce costs, improve scalability, and enhance customer service, freeing up resources for core business activities. https://www.vcaretec.com/blog/things-to-consider-before-choosing-call-center-outsourcing-solutions
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