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If there are problems,
Quicken provides users with some options to seek assistance through the web by
navigating to the “contact us” section. Firstly, the easiest option is to go to
the Quicken website, which is probably stored somewhere in your bookmarks, as
it is one of the most useful sites in this area, containing numerous articles
addressing similar problems, ranging from installation to account
synchronization to common complaints. The FAQ section, as well as the
troubleshooting guides, cover most of the basic problems along with their
solutions, so users who have some basic understanding of operations will find a
lot of useful information there. Alternatively, subscribers may also enter into
online chat with Quicken’s staff and get their problems solved immediately on
the spot.
Apart from the live
chat, Quicken also offers an online community forum where users ask questions
and upload their experiences so that other Quicken users can help them. It is a
good platform for sourcing solutions to questions that are not addressed in the
official help guides. For more sophisticated cases, Quicken has offered email
support as well, where a user can outline their problem and expect a reply
within a few working days. For serious issues, users are advised to use the
chat or phone support to quickly resolve their issues. By providing such
options, Quicken guarantees that its users will get the right assistance in a
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